Delete your Mekanyk Sync account
You can delete your account whenever you like. Deleting it cannot be undone. Here is how to do it, and exactly what happens to your information.
In the app
- Open the Mekanyk Sync app and sign in.
- Go to Settings.
- Tap Delete Account.
- Tap Delete to confirm.
Your account is deleted straight away.
By email
Write to support@mekanyk.com from the email address on your account and ask us to delete it. There is no form and no charge. We will respond within 30 days.
Workshop owners
The workshop web app at admin.mekanyk.com does not have a delete option. To delete a workshop owner account, email support@mekanyk.com from the email address on your account. Your workshop is deactivated and its plan is cancelled. Its business and billing records are kept for as long as the law requires.
What is deleted or removed
- Your name, email address, password, profile picture, location and sign-in details are removed from your account record, which is closed.
- Your AI conversations, your workshop connections, your support requests and your activity on posts are deleted.
- Your vehicles are detached from you, and their registration number, colour and mileage are cleared.
- Your bookings are detached from you, and the problem description, instructions and pickup address are cleared.
What is kept
- A workshop that serviced your vehicle keeps its own record of you as its client, with its job cards and invoices, because these are its business records. To have a workshop's record of you corrected or deleted, ask that workshop or write to us.
- Message records, for the periods set out in our Privacy Policy.
- Records we must keep by law.
For the full detail, read our Privacy Policy.
